Return Policy

At District Mailing, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, items should be in their original condition, including original packaging whenever possible.

Restocking Fee

Items returned in used, damaged, incomplete, or non-original condition may be subject to a restocking fee. The amount of the fee will depend on the condition of the returned item and any costs associated with restoring or processing the product.

If a returned item cannot be resold due to its condition, only a partial refund may be issued or the return may be declined, where permitted by law.

Non-Returnable Items

For health and safety reasons, certain products may not be eligible for return if they have been opened, used, or tampered with.

Return Process

To start a return, please contact our customer support team with your order number and reason for the return. Once your return request is approved, we'll provide instructions for returning your item.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or an incorrect product was received.

Refunds

Once your return is received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Depending on your financial institution, it may take several business days for the refund to appear.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. We'll work quickly to make it right by providing a replacement or refund, as appropriate.

If you have any questions regarding our return policy, please contact our customer support team.