Return Eligibility

Most eligible products may be returned within 30 days of delivery if they are unused, unopened, in their original packaging, and in resalable condition. Proof of purchase is required.

Non-Returnable Products

For health, hygiene, and safety reasons, certain products cannot be returned once opened, used, or removed from their original sealed packaging.

• CPAP masks and mask systems
• CPAP cushions and seals
• Headgear
• CPAP tubing and heated tubing
• Humidifier chambers and water tubs
• Medical, respiratory, or personal-use healthcare products that have been opened or used
• Clearance, closeout, or final-sale items

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the product, packaging, and shipping label.

How Returns Work

1. Contact District Mailing customer support before sending any item back.
2. Receive return authorization and shipping instructions.
3. Securely package the item in its original packaging.
4. Ship the item to the return address provided by our support team.

Returns sent without prior authorization may be delayed, refused, or returned to the sender.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund. Approved refunds will be issued to the original payment method. Please allow 3–10 business days for your bank or payment provider to post the refund.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a District Mailing error, defective item, damaged item, or incorrect product shipped.